Frequently Asked Questions
Find quick answers about our figures, custom requests, shipping, returns, payments, and orders. If you need more details, each answer will guide you to the right page.
Still have questions? Contact us and we’ll be happy to help.
Quick Answers
Click a question below to see the answer. For detailed information, each answer will guide you to the right page.
Where can I find more information?
You can find the most important information pages in the footer of our website, including Shipping & Delivery, Returns & Refunds, Privacy Policy, Terms and Conditions, and Contact Us.
These pages are always available at the bottom of the website, so you can easily access them whenever you need more details.
Where do you ship from?
We ship our figures from Portugal. Orders can be sent within Portugal and to other European countries.
For more details, please visit our Shipping & Delivery page.
How much does shipping cost?
Shipping costs depend on the destination, package size, weight, and selected shipping method. The final shipping cost will be shown during checkout or confirmed before the order is completed.
For more details, please visit our Shipping & Delivery page.
How long does delivery take?
Delivery time depends on the destination and the selected shipping method. Orders inside Portugal are usually faster, while European deliveries may take longer.
For estimated delivery times, please visit our Shipping & Delivery page.
Can I return an item?
Returns may be accepted depending on the type of product, its condition, and the reason for the return. Custom or personalized items may have no return conditions.
For full information, please visit our Returns & Refunds page.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible and send clear photos of the item, packaging, and any visible damage. This helps us review the situation and find the best solution.
For more details, please visit our Returns & Refunds page.
Can I request a custom figure?
Yes. You can send us your idea, reference image, preferred size, style, pose, and any important details. We will review the request and let you know if it is possible.
To start, please visit our Custom Request page.
Can you create a figure based on a photo or idea?
In many cases, yes. You can send us a reference photo or describe your idea, and we will check what can be done depending on the detail, style, and complexity of the request.
For more details, please visit our Custom Request page.
Are the figures painted?
Some figures may be sold unpainted, prepared for painting, or fully painted depending on the available product version. Always check the product page before ordering.
For exact details, please check the specific product page.
What is the difference between the figure versions?
The difference is usually related to the finish level. For example, one version may be printed only, while another may be prepared for painting or already painted.
The exact details are shown on each product page.
Are resin figures fragile?
Yes. Resin figures can be fragile, especially thin parts such as weapons, wings, horns, or small details. They should be handled carefully and are not intended as toys for small children.
For more information, please check the product description before ordering.
Can I paint the figures myself?
Yes. Many figures can be painted with acrylic miniature paints. For best results, we recommend using primer before painting and handling the figure carefully during the process.
For exact product details, please check the specific product page.
What payment methods are available?
Available payment methods will be shown during checkout. Depending on what is active on the website, this may include card payments, bank transfer, or other payment options.
For payment-related questions, please contact us.
Can I cancel my order?
If your order has not yet been produced or shipped, cancellation may be possible. For custom orders, cancellation may be limited once the work has already started.
For more details, please visit our Returns & Refunds page or contact us directly.
Where can I read your policies?
You can find more information about how we handle orders, website use, personal data, returns, and delivery on our policy pages.
Please visit our Terms and Conditions, Privacy Policy, Shipping & Delivery, and Returns & Refunds pages for full details.
Still need help?
If you didn’t find the answer you were looking for, feel free to contact us. We’ll be happy to help with questions about figures, orders, shipping, returns, or custom requests.