Where We Ship
We ship our orders from Portugal to mainland Portugal, the Portuguese islands and selected European Union countries.
If your country is not available at checkout, please contact us before placing your order and we will confirm if shipping is possible.
Carefully Packed From Portugal
All orders are carefully packed before dispatch to help protect fragile details during transport.
Estimated Delivery Times
Delivery times may vary depending on the destination, carrier availability, holidays and order preparation time. The times below are estimates after the order has been dispatched.
Mainland Portugal
2–5 working days
After dispatch
Madeira & Azores
5–15 working days
May vary by island and carrier
Spain
2–5 working days
Estimated after dispatch
European Union
4–10 working days
Depends on destination
Please note that delivery times are estimates and are not guaranteed. Delays may happen during holidays, high-volume periods or due to carrier issues.
Shipping Costs
Shipping costs are calculated based on the delivery destination, package size and order weight. The final shipping price will be shown at checkout before payment.
Mainland Portugal
From €5
Final price shown at checkout
Madeira & Azores
From €8
Final price shown at checkout
Spain
From €8
Final price shown at checkout
Mainland Portugal
From €10
Final price shown at checkout
Shipping prices are estimates and may change depending on the selected carrier, destination, parcel weight or special delivery requirements. The final shipping cost will always be displayed at checkout before completing your order.
Order Preparation
Before shipping, each order is checked and carefully prepared. Preparation time may vary depending on the type of product, current order volume and whether the item is ready-made, made to order or customized.
Ready-Made Items
1–3 working days
For items already printed and available in stock.
Made-to-Order Figures
3–7 working days
For figures that need to be printed, cleaned, cured and checked before dispatch.
Custom Requests
Varies by project
Custom orders may require extra time depending on complexity, approval and production details.
Preparation time is separate from delivery time. The estimated delivery time starts after your order has been dispatched.
Careful Packaging
Every order is packed with care to help protect your figure during transport. We pay special attention to fragile details, small parts and delicate shapes before dispatch.
Quality Check
Each figure is checked before packing to make sure it is ready to be shipped.
Protective Materials
We use protective packaging to reduce movement and help keep the figure safe during transport.
Fragile Details
Extra care is taken with small parts such as weapons, bases, wings, horns and other delicate details.
Although we pack every order carefully, small delays or handling issues may still happen during transport. If your package arrives damaged, please contact us with photos of the package and item.
Tracking & Delivery Updates
When tracking is available, you will receive the tracking details after your order has been dispatched. Please allow some time for the tracking link to update after the package is handed to the carrier.
Order Confirmation
After placing your order, you will receive an order confirmation with your purchase details.
Dispatch Update
Once your order has been prepared and handed to the carrier, we will update your order status.
Tracking Link
Once your order has been prepared and handed to the carrier, we will update your order status.
Tracking updates are managed by the carrier and may take a few hours to appear after dispatch.
Delivery Delays & Issues
Delivery times are estimates and may vary due to carrier delays, holidays, high-volume periods, incorrect delivery details or circumstances outside our control.
Delayed Orders
If your order is delayed, please contact us and we will help you check the shipping status with the available tracking information.
Incorrect Address
Please make sure your delivery address is correct before placing your order. We are not responsible for delays caused by incorrect or incomplete addresses.
Failed Delivery
If a package is returned to us due to failed delivery or non-collection, additional shipping costs may apply to resend the order.
If you notice any issue with your delivery, please contact us as soon as possible so we can review the situation and help you find the best solution.
Damaged Packages
We carefully pack every order before dispatch, but damage can sometimes happen during transport. If your package or figure arrives damaged, please contact us as soon as possible.
Take Photos
Please take clear photos of the damaged package, shipping label and affected figure or parts.
Contact Us Quickly
Send us the photos and your order details as soon as possible so we can review the situation.
We Review the Case
After reviewing the information, we will help you find the most appropriate solution.
Please keep the original packaging until the issue is reviewed, as the carrier may require photos or additional information.
Have Questions About Shipping?
If you have questions about delivery times, shipping costs or whether we can ship to your country, feel free to contact us before placing your order.