Terms And Conditions
Last updated: June 26, 2026
Please read these Terms and Conditions carefully before using our website or placing an order. These terms explain how our store works, how orders are handled, and what you can expect when buying from us.
1. About These Terms
These Terms and Conditions apply to the use of this website and to all orders placed through our online store.
By browsing our website, creating an order, or purchasing a product from us, you agree to follow these terms. If you do not agree with these terms, you should not use our website or place an order.
These terms may be updated from time to time, so we recommend checking this page whenever you place a new order.
2. Business Information
This website is operated by the seller identified below. If you have any questions about these Terms and Conditions, your order, or our products, you can contact us using the details provided on this page.
Business name: OmniQuest Studio
Country: Portugal
Email: omniqueststudio@hotmail.com
Address: Benedita, Portugal
3. Products
Our store offers 3D printed resin figures, miniatures, custom figures, and related collectible products.
Product descriptions, images, sizes, and available options are provided on each product page. We do our best to present our products as accurately as possible, but the final product may have small differences due to the 3D printing, cleaning, curing, sanding, priming, painting, or finishing process.
Unless clearly stated otherwise, our products are decorative collectible items and are not toys.
Because many of our products are 3D printed and prepared by hand, small marks, support points, layer lines, slight color differences, or minor finishing variations may occur. These are normal characteristics of 3D printed resin products and do not usually affect the display or use of the item.
4. Orders and Payments
Orders can be placed through our website by selecting the desired product, options, quantity, and completing the checkout process.
An order is only considered confirmed after the payment has been successfully completed. Once the order is confirmed, we will begin preparing, producing, or processing the products according to the order details.
After placing an order, the customer should review the confirmation details carefully. If any information is incorrect, such as the delivery address or selected product options, the customer should contact us as soon as possible.
Available payment methods are shown during checkout. Payments must be completed using one of the available methods before the order can be processed.
We reserve the right to refuse, cancel, or refund an order if there is a payment issue, incorrect information, product unavailability, pricing error, suspected fraud, or if the order request cannot be reasonably completed.
5. Custom Orders
We may offer custom orders, personalized figures, or adaptations based on customer requests.
Custom orders may require additional communication before production begins. This may include confirming the design, size, style, colors, pose, reference images, price, production time, and any important details needed to complete the request.
A custom order is only confirmed after we accept the request and the required payment has been completed.
We reserve the right to refuse a custom order if the request cannot be reasonably completed, if the provided information is insufficient, or if the requested result is not suitable for our production process.
For personalized or made-to-order products, cancellation, return, or refund conditions may be different from standard products. Please check our Returns and Refunds page for more information.
6. Prices, Taxes and Shipping
All prices are shown on the website and may be displayed in euros (€), unless stated otherwise.
The final price of an order, including product price, applicable taxes, and shipping costs, will be shown during checkout before the order is confirmed.
We reserve the right to update product prices, shipping costs, discounts, or promotions at any time. These changes will not affect orders that have already been confirmed.
We currently ship to Portugal and selected countries within the European Union.
Shipping costs and available delivery options are shown during checkout. Delivery times are estimates and may vary depending on the destination, carrier, production time, order volume, public holidays, or other situations outside our control.
Some products may be made to order, which means production time may be required before shipping.
Customers are responsible for providing a complete and correct delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
7. Returns, Refunds and Right of Withdrawal
Customers may have the right to cancel an order, return products, or request a refund.
The conditions for returns and refunds may depend on the type of product, its condition, and whether the product was standard, personalized, custom-made, or made to order.
For full details about returns, refunds, cancellations, damaged items, and possible exceptions, please read our Returns and Refunds Policy.
8. Product Use and Safety
Our products are intended mainly as decorative, collectible, display, hobby, or tabletop gaming items, unless clearly stated otherwise on the product page.
Some products may contain small parts, sharp points, fragile details, or pieces that could break if dropped or handled roughly. They should be handled with care.
Unless clearly stated otherwise, our products are not toys and are not suitable for young children.
Resin printed products should not be placed in the mouth, used with food or drink, exposed to excessive heat, or used in any way that is not appropriate for decorative or hobby items.
Customers are responsible for using and storing the products safely after delivery.
9. Intellectual Property
All website content, including text, images, product photos, product descriptions, logos, graphics, layout, and branding, belongs to us or is used with permission, unless stated otherwise.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.
10. Limitation of Responsibility
We are responsible for preparing and sending products according to the order details and the information provided on our website.
However, we are not responsible for damage, loss, injury, or other issues caused by incorrect use, unsafe handling, modification, improper storage, accidental damage, or use of the product for purposes other than decorative, collectible, hobby, or tabletop use.
Customers are responsible for checking the product after delivery and contacting us within a reasonable time if there is a problem with the order.
We do our best to keep the website available and accurate, but we cannot guarantee that the website will always be free from errors, interruptions, technical issues, or outdated information.
If we notice an error in product information, pricing, availability, or order details, we reserve the right to correct it and, when necessary, contact the customer before processing the order.
11. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our website, products, services, payment methods, shipping options, legal requirements, or business practices.
The most recent version of these Terms and Conditions will always be available on this page. The “Last updated” date at the top of the page indicates when the terms were last changed.
By continuing to use our website or placing an order after changes are made, you agree to the updated Terms and Conditions.
12. Contact
If you have any questions about these Terms and Conditions, your order, our products, or any information on this website, you can contact us through our Contact Us page.
We will do our best to respond as soon as reasonably possible.
Thank you for reading our Terms and Conditions.