Returns & Refunds
Clear information about returns, refunds, damaged items, and custom orders.
We want every order to feel safe, clear, and fair.
We want you to feel confident when ordering from us. If your order arrives damaged, incorrect, or if you have any concern about your purchase, please contact us and we’ll do our best to help.
Quick Summary
Contact First
Please contact us before sending any item back.
10 Days
Eligible online orders may be returned within 10 days of delivery.
Original Condition
Returned items should be unused, undamaged, and in their original condition.
Our Returns & Refunds Policy
Custom or Personalized Orders
Custom or personalized items are created specifically for each customer. Because of this, they are not eligible for any return or cancellation once production has started.
This includes items made according to a specific request, personalized design, custom character, custom pose, custom size, or any other individual specifications.
However, if a custom or personalized item arrives damaged, defective, or incorrect, please contact us and we will review the situation.
Returns
If you are not fully satisfied with your order, you may request a return within 10 days after receiving it, as long as the item is eligible for return.
To be accepted, returned items should be unused, undamaged, and in their original condition. Please contact us before sending any item back so we can guide you through the process.
Refunds
Once we receive the returned item, we will inspect it and confirm whether the refund has been approved.
If approved, the refund will be processed by providing a cupon of the same value.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us review the issue quickly, please include your order details and clear photos of the item, packaging, and any visible damage. After reviewing the situation, we will help find the best solution.
How to Request a Return
To request a return or report an issue with your order, please contact us through our Contact Us page.
Please include your name, order number, reason for the request, and photos if the item arrived damaged, defective, or incorrect.
Please do not send any item back before contacting us first.
Contact Information
For any question about returns, refunds, damaged items, or order issues, please contact us through our Contact Us page.
We will review your message and reply as soon as possible.